Privacy Policy

Last Updated: January 28, 2020

Mobidoc Limited (“MobiDoc”, "us", "we", or "our") operates the website and the MobiDoc mobile application. By using our services, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

For us to provide and continually improve service to you, we collect information from you via your web browser, mobile device and forms that collect information within our website or mobile app. Information collected includes but is not limited to:

  • Name
  • Identity document information
  • Email address
  • Phone number and Address
  • Geographical location relayed by web browsers or mobile devices
  • Cookies and Usage Data
  • Personal Health Information which could include medical history, laboratory results, medical images, information generated from consultations while using MobiDoc including medical notes and documents and information uploaded to us and other health related information.
  • Billing information
  • IP address of your computer or mobile device, your mobile device unique ID, browser and mobile device type, browser and operating system version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

These types of information can be broadly categorized as personal identifying information, personal health information and usage data.

Personal identifiable information

Personal identifiable information is information which can be used to trace back to your personal identity. Your personal identifiable information may be disclosed to our affiliates, subsidiaries or business partners for provision of service to you and in which case they will be bound by this privacy policy. We may use your personal identifiable information for the following purposes:

  • Provide healthcare service to you
  • Arrange delivery of goods or medications
  • Payment arrangement
  • Notify you of updates to, market and promote our services
  • Any other purpose which you authorize us
  • Create deidentified data for research and service improvement
  • To prevent or investigate possible wrongdoing in connection with the service and for internal audit.

Personal health information

Personal health information is information related to your health such as medical notes, investigation results, treatment information, information related to your use of medical services…etc. A medical record will be created to contain your personal health information. Your medical record will be kept securely and in strict confidence in accordance to the code of professional conduct laid out by the Medical Council of Hong Kong and applicable laws.

Your personal health information may be disclosed in the following situations:

  • To healthcare providers directly involved in your care.
  • To insurance companies for claims and application purposes.
  • For internal research.
  • For purposes required by Law.
  • For judicial proceedings upon court order or disciplinary proceedings by health care oversight bodies.
  • For public health activities such as reporting to Department of Health for monitoring of communicable or notifiable diseases
  • Situations where disclosure of information is needed to reduce potential threat to public or yourself.
  • Other purposes that you authorize us.

Usage Data

We may collect tracking and usage data generated from your usage of our site and APP via your browser or mobile device. Cookies are an example of such information that we might collect. You may setup your browser to disable usage of cookies but doing so might prevent you from using certain functions of our site. We may use third-party service providers such as Google Analytics to monitor and analyze the use of our service.

Data security

While MobiDoc strives to ensure that your data is handled securely and in accordance with this Privacy Policy, there is no such thing as absolute security. You consent to this Privacy Policy and usage of our service represents your agreement to the transfer of the above data to us.